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Frequently Asked Questions
With the inability to give you a sample like we would at our market stall we offer a money back guarantee on any products you don't like! If you're a smoked salmon lover, and not afraid to try something a little different, we're sure you're our kind of customer. If you really don't like it we'll refund you in full. Can't say fairer than that!
With our no quibble guarantee we will refund or replace any products that don't arrive with you in perfect condition.
Orders received from the 1st December are considered required for Christmas and they will be prepared and delivered in the days before Christmas with shelf life to last beyond. We are unable to accommodate specific delivery date requests at this time of year.
Your order will be packaged in insulated packaging filled with ice packs which are tested to keep the products chilled for up to 48 hours. We use DPD to transport the products on an overnight service, so the product should always arrive chilled as though it had been in a fridge. The insulated packaging is either compostable, re-usable or recyclable.
If you're not home we ask the courier to leave the package either with a neighbour or in a safe place. It is always preferable to have someone around to sign for the delivery though, so an address where someone is available (home or work) would help.
Delivery is free when you spend £100+ or below that £5.95 and is applied at checkout, and is based on your cart total after any discounts.
We source our salmon through Billingsgate fish market, selecting only the freshest Atlantic salmon from farms with a focus on responsible farming and are either RSPCA assured, ASC or Label Rouge certified.
All our cold smoked salmon and trout is packaged with a minimum of 23 days shelf life. The only exception is our hot smoked salmon and paté which has a shorter use by date - 14 days. We will never send out any packs of smoked salmon with less than 5 days remaining on its use by date, or pâté with less than 3 days remaining.
Yes, all our products are suitable for freezing. Please freeze on day of arrival.
There is a small box in the cart section where you review your order that asks for your discount code. Please enter it here and the discount will be automatically applied.
We recommend 50g per person as a portion. Really love smoked salmon? Double it!
Yes indeed - we include some of the finest food-halls in the land as stockists. If you'd like to join them please get in touch here




