Delivery & FAQs
With the inability to give you a sample like we would at our market stall we offer a money back guarantee on any products you don't like! If you're a smoked salmon lover, and not afraid to try something a little different, we're sure you're our kind of customer. If you really don't like it we'll refund you in full. Can't say fairer than that!
Chilled Delivery Guarantee
With our no quibble guarantee we will refund or replace any products that don't arrive with you in perfect condition.
Please allow up to 3-5 business days for delivery at the moment as everything is being made fresh to order to keep up with demand (June 2023) We make our smoked salmon fresh each week. Most smaller pack sizes (100g and 200g) we hold some stock of and will despatch as quick as possible which is the same for our Taster and Gift packs. For larger sizes (half and whole sides) we will slice these in the week and deliver on the coming Friday (e.g order Tuesday morning, will be with you Friday) If you need it more quickly, please pop us an email (we're very friendly) and we'll do our best to get it out to you sooner, or offer the same weight in smaller pack sizes. If you're not sure, don't hesitate to email email@example.com and if you have any special requirements or need to hold delivery until a later date, please state these in the notes section in the cart or at checkout.
For Northern Ireland, Highlands and Islands
Please get in touch with us before ordering and we can advise on the best method for delivery to your area.
How does my smoked salmon get delivered?
Your order will be packaged in insulated packaging filled with ice packs which are tested to keep the products chilled for up to 48 hours. We use DPD to transport the products on an overnight service, so the product should always arrive chilled as though it had been in a fridge. The insulated packaging is either compostable, re-usable or recyclable.
Do I need to be home when it is delivered?
If you're not home we ask the courier to leave the package either with a neighbour or in a safe place. It is always preferable to have someone around to sign for the delivery though, so an address where someone is available (home or work) would help.
How much does delivery cost?
Delivery free when you spend £75, or below that £5.95 and is applied at checkout, and is based on your cart total after any discounts.
Where is the salmon from?
We source our salmon through Billingsgate fish market, selecting only the freshest Scottish salmon from farms with a focus on responsible farming. We use wild salmon by special order only, please sign up to our emails to hear when this is possible.
What is the use by date?
All our cold smoked salmon and trout is packaged with a minimum of 23 days shelf life. The only exception is our hot smoked salmon and paté which has a shorter use by date - 14 days. We will never send out any packs of smoked salmon with less than 5 days remaining on its use by date, or pâté with less than 3 days remaining.
Can you freeze it?
Yes, all our products are suitable for freezing. Please freeze on day of arrival.
I have a discount code - where do I use it?
There is a small box in the cart section where you review your order that asks for your discount code. Please enter it here and the discount will be automatically applied.
How much should I buy per person?
We recommend 50g per person as a portion. Really love smoked salmon? Double it!
Do you do wholesale?
Yes indeed - we include some of the finest food-halls in the land as stockists. If you'd like to join them please get in touch here